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Case Managers, Career Specialist, Client Liaison Officer - whatever the title - Welcome!
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See IMPACT's Top 7 burnout prevention below!
You are it - the connection, counselor, encourager, guider, distributor of information, resources, plans... your job descriptions may vary, but basically, you are the representative of a company, hired to connect other people to the product you provide.
You're held accountable for fund distribution, evaluating conditions and assisting the client design a successful strategy, inputting data in computer systems, etc.
Most likely, you didn't get into this business for the money. Not all the "thanks" you get. Nor the desire to endure unrealistic expectations. So why? |
Oh, it's the cubicle atmosphere! Or the no shows and the broken commitments from your clientele.
No, most likely, you became a Case Manager because you started with a desire to impact other people.
Though this website has "youth" in the title and pages, all the programs, perspectives, illustrations and resources can be applied to any service that deals with people.
Here are some examples of what we can do for you, your organization, and most importantly, the community you serve. |
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Have a client that keeps bringing up the past? Ask for the FREE "rear view mirror' illustration.
Another customer keeps blaming others for their condition? Get the "blame game" card labels, for free!
See the Resources page to select other illustration ideas and request.
For your program approach:
- Learn to apply the power of IMPACT. Discover the six key values your customers possess that can change your programmatic approach and perspective. Incorporating key values and points for identifying and acting on the potential of the individual provides a solid foundation and structure for programs.
- 1 Degree - what will one little adjustment do?
- The Scale: increasing self support and decreasing services (that's a great concept)
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Seven Quick 7 Tips to Survive in the Social Work Industry
1) Prioritize your work. Make a list before you leave the office of the priorities for tomorrow. Flip your stack also. 2) Identify time killers, like emails, office chat, etc. Learn how to signal a co-worker that though it's apparent they have nothing to do, you do. 3) Find ways to work smarter and not harder. Are there tasks that take time...for what? Can you combine some reports? (We set up Excel docs to streamline our reports). Indentify resources (we can make a Resource Matrix for you) that will easily be utilized for networking. 4) Ensure clients/customers make their appointment time. Set time boundaries to ensure all items are taken care of. Have your game plan ready and be ready to keep the counseling session in line with the major objectives to achieve. 5) Draw the line...you can feel for the clients situation, but you can't engage and try to save them. Know your limit and know when to draw the line. Not maintaining your boundaries cause strains with our own emotional health. 6) At the end of the day, hit the "home" bottom key on your computer (or any key). Let it be a reminder that your work will be there when you return. Go home, relax and take care of yourself...or you'll be of no good to others. 7) Never forget that you do make a difference (see our "Restoring the Passion" workshop). Click here for my favorite reminder. It's the Starfish YouTube video. |
Tools to assist you do your job:
- You can lead a horse to water, and now, can make them drink! It's about motivational interviewing.
- Need to design your own assessment? Twenty fields to choose from. Request the P2 information.
Perhaps you and your staff need fresh ideas and perspectives. How about burn out prevention or restoring the passion?
Browse the site, contact us with questions, sign up for the monthly newsletter.
And, by the way, thank you for your work in the most rewarding career, life of all. |
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